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Shipping and Returns for Brass Lux Statues

At Brass Lux, we are committed to delivering our exquisite brass statues to you in perfect condition and in a timely manner. Below are our policies regarding shipping and returns.

 

Shipping Policy

 

1. Shipping Areas: We ship domestically and internationally. For international shipping, additional charges and longer delivery times may apply.

 

2. Processing Time: Orders are typically processed within 2-3 business days. Custom orders may require additional processing time, as indicated on the product page.

 

3. Shipping Methods: We use reputable carriers to ensure your order arrives safely. Shipping options and estimated delivery times will be provided at checkout.

 

4. Tracking Your Order: Once your order is dispatched, you will receive a tracking number via email to monitor the delivery status of your package.

 

5. Shipping Costs: Shipping costs are calculated based on the size and weight of the item, as well as the delivery location. These costs will be detailed at checkout.

 

6. Packaging: All statues are carefully packaged to prevent damage during transit.

 

Returns Policy

 

1. Return Period: We accept returns within 30 days of delivery. The item must be in its original condition and packaging.

 

2. Return Process: To initiate a return, please contact our customer service team at [support@brasslux.com] with your order number and reason for return.

 

3. Refunds: Once we receive and inspect the returned item, we will process your refund. Refunds will be credited to your original method of payment.

 

4. Exchange Policy: If you wish to exchange an item, please follow our return process and place a new order for the desired item.

 

5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement and cover all associated shipping costs.

 

6. Custom Orders: Custom orders are made to your specifications and are final sale. They cannot be returned or exchanged.

 

7. Return Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases of damaged or defective items.

 

Additional Information

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  • Order Cancellations: Orders can be cancelled within 24 hours of placement, provided they have not already been shipped.

  • Customer Service: For any questions or concerns regarding shipping and returns, please contact our customer service team.

 

Contact Us

 

If you have any questions about shipping or returns, please reach out to us:

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